Frequently Asked Questions

 

What are your opening times?

What is your address, where are you located?

Do you sell parts?

Do you only repair/service guitars, or do you do other instruments?

Which guitars do you repair/service?

Do you repair/service amplifiers?

How long will it take to service/repair my instrument?

Does it cost anything to get a quote from you? 
How do I know if my guitar needs a setup/service?
How do I know if my guitar needs electronic work?

Which setup does my guitar need?

How can you make my guitar play better?
How can you make my guitar sound better?
How do I pick the right replacement pickups for my guitar or bass?
My guitar is old and needs a lot of work, is it worth fixing? 

 

What are your opening times?
Our shop is open open -
Monday - 11am-2pm
Tuesday - 11am-5pm
Wednesday - 11am-5pm
Thursday - 11am-2pm
Friday - 11am-5pm
Saturday - 11am-2pm
If these times to not suit you please phone to make an appointment at another time.

What is your address, where are you located?
We are located on the Gold Coast. Our address is 6B, 13-17 Upton St, Bundall. Bundall is around 5 minutes drive west of Surfers Paradise and around one hour from Brisbane.

Do you sell parts?
No, we do not offer parts for sale except guitar and bass strings which we sell. We have a range of strings for all types of guitars, basses, ukuleles, mandolins and bouzoukis.

For a full range of guitar parts to available for online purchase please visit

Australian Luthiers Supplies

Do you only service/repair guitars, or do you do other instruments?
We repair all types of fretted instruments such as guitars (acoustic, electric and classical), basses (fretted and fretless), mandolins, ukuleles, banjos and bouzoukis. We do not repair instruments in the violin family.

 

Which guitars do you service?
We service all types and brands of electric and acoustic guitars, basses, mandolins, ukuleles, bouzoukis and other fretted instruments.

Do you service/repair amplifiers?
Yes we repair and service amplifiers. We offer a full range of services on tube amps and basic repairs of solid state amps and pedals


How long will it take to service/repair my instrument?
This depends on the type of job and the complexity. Setups and minor electronic repairs can usually be completed in 1-3 days. More complex repairs can take 1-2 weeks or longer.


Does it cost anything to get a quote from you? 

We never charge to look at an instrument and give you a price to work on it. If a detailed written quote is needed for insurance we do charge a fee.


How do I know if my guitar needs a setup/service?
This is sometimes difficult to assess. Most guitars will benefit from a service, especially if it has been some time since one was performed. If the instrument is difficult to play or has buzzing or tuning problems it likely needs some type of service.

How do I know if my guitar needs electronic work?
If there is crackling, noise when you use the switch or controls, or if the signal drops in and out there is some kind of electronic problem which needs attention.

Which setup does my guitar need?
This depends on when a setup was last performed, how the instrument is currently setup, the type of instrument and how much finely-tuned you want the set up. 

 

The Essential Setup is an adjustment of the neck and action at the nut and saddle to the optimum height and adjusting the intonation so that the guitar plays in tune. 

 

The full setup includes this as well as a fret polish and fingerboard conditioning, body cleaning, pickup balancing, inspection of hardware and tightening of screws and restringing if requested (Price does not include strings). During the full setup we tailor action height to suit the playing style and level of experience of the player.

How can you make my guitar play better?
Most of the time if a guitar is hard to play it is because of the way it is set up. It may not have been set up properly to begin with or it may have been a while since it was serviced. This is a shame because a lot of players are disheartened because their guitar doesn't feel right and this makes learning and enjoying playing guitar more difficult. Most instruments, even affordable ones, have the potential to play really nicely if given a proper setup.


How can you make my guitar sound better?
A well set up guitar with dressed frets will play easier and cleaner and sound better because of this. For an electric guitar or bass the most effective way to improve the sound is by replacing one or more of the pickups with a better quality part. If an acoustic guitar has a plastic nut or saddle the most effective way to improve its sound is by replacing these with a hard bone or Tusq.


How do I choose the right replacement pickups for my guitar or bass?
The first step is to figure out which model pickups will fit in your instrument. This will be determined by the space and shape of the cavities in the guitar. It is easiest to replace the pickups with the same type, humbuckers with humbuckers, single coils with single coils. However there are a lot of single coil size humbuckers and humbucker size P-90 single coil pickups available now, this means you can change the sound of a guitar dramatically without needing to do any permanent modification.

 

Once you know what type of pickups are needed you need to pick a brand and model of pickups. There are hundreds of models of pickups around now so the choice can be overwhelming. The single easiest way to choose the right model is to find a guitarist who's sound you love, then find out what pickups they have and get those.

My guitar is old and needs a lot of work, is it worth fixing? 

This will depend on the age, brand, condition and sentimental value of the instrument. From a financial standpoint we find that most of the instruments we see do warrant repairing or servicing to get them in a playable condition. If you are thinking of having work done on your instrument but are not sure if it is worthwhile please just email through some photos, or better yet bring it to us. We will be happy to give some advice.

 

 

 

 

 

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